The paper applications may not work any better than the website. The contractor for that part of ACA is actually suspected of large boondoggle on the UK govt.
The CEO of Serco, a British-based company whose North American division received one of the largest contracts to work on the Obamacare insurance exchanges,[1] resigned Friday amid allegations that the company had defrauded the British government of millions of pounds.

Even as myriad other allegations emerged about its work around the globe, Serco spent heavily on lobbying in Washington, D.C., and secured a multi-year contract potentially worth $1.249 billion to handle paper applications for the Obamacare exchanges. Serco did not respond to e-mail and voice-mail requests for comment.

Guess the promise of changing the lobbyist atmosphere of DC also went by the boards.