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Thread: Upset with Tritronics

  1. #51
    Senior Member Wayne Nutt's Avatar
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    I like new technology too. When my old cell phone went belly up there was a new one on the market already.
    Wayne Nutt
    Go Nutts with dog training

    HRCH Patton's Parker Co. Shadow "Shadow"
    HRCH Clineline Hijacker "Jack"
    HRCH Marks a Lot Midnight Hudson, SH "Hudson"-retired

  2. #52
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    I still wish I had my old original Nokia flip phone with a camera and flash. Never had a phone with better reception and sound quality.

  3. #53
    Senior Member brian breuer's Avatar
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    Quote Originally Posted by Shane Olean View Post
    Your sense of humor isn't wasted...

    What I don't understand - and maybe it's because I've been part of an evil giant company that has gone through countless acquisitions - is how people can *LOVE* a product until it's acquired - then whilst the acquisition & stuff is being worked out throw them under the bussssss...

    Fact of the matter is Tri-Tronics had a great product, technology and business and Garmin bought them.

    The Tri-Tronics "sport" series was discontinued and replaced with the Garmin Delta. No complaints - ZERO - more better technology cheaper.... Now - the pro-control transmitter was BASED off that sport series model (same MFG line) - who in their right mind would have not realized the pro-control as we know it would soon be gone...??

    NOW - understanding what's happened don't you think it's relatively certain Garmin will come out with the "next gen" pro control? I know TT had no less than 2 iterations of the pro control transmitter so I'm just waiting for the 3rd gen (which I'm told will be out in the spring).

    AND - if anyone is an IC member & didn't know this stuff - well did you ask?? Do you know your TT (Garmin) rep?

    Under full disclosure I'm an IC guy - have a great relationship with SEVERAL TT product specialists - have had nothing but good experience with TT service - and am a dealer. Since the Garmin acquisition I've had the SAME experience - I've seen zero degradation in service and have had Garmin go out of their way with a receiver that was out of warranty...

    BUT - that's just my opinion - and it prolly ain't worth the $0.02 I was pitching in...


    SMO
    Well, chock up one complaint about the Delta. I had a sport 2 dog. Loved the dial with big clicks. Knew exactly what I was giving without looking. Kept it at 0, then 3 clicks for a correction, give her a spin if he's chasing. Velcro'd nice to my Quilomene strap vest with a safety lanyard. Never lose it.

    Waiting to see more reviews but right now I will probably switch to Dogtra.

  4. #54
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    I really hope the TT guys are passing these comments along. You all know they emailed Chris complaining about the influential thread? They complained that I wrote all you need to do is sign up and you get discounts and free stuff. This generated a ton of traffic on their website and I assume they weren't sure how they were going to turn folks down who they didn't feel we're qualified. So, I got the janitor phone call for the trouble and traffic I caused on their website.

    Funniest part, I live at a kennel and all I've ever recommended to folks who ask is TT. Make matters even more humorous, they unfriended me on their Facebook page. Pretty interesting. I still use and will recommend the old collars. It's a great product. Funny I feel some sort of blame when I've never even complained about their collar products or service. Seems the IC's are doing plenty of that.

    Anyways, I do know one thing, Garmin GPS units aren't made to last like a TT system and their Marine line of products is not favored or popular with anyone I know in the boating industry. (My neighbor ran Bayliner and Seaswirl and my buddy runs a high end marine install/repair shop)

    If the Pro series goes and changes drastically I predict they'll go the same route as the other off brand collars and lose the 30+year loyal customers and many Pros. I saw one prominent Pro posted on FB he switched to Dogtra after 20 years of being with TT. I'm sure with these even perceived changes have Dogtra licking their lips.

  5. #55
    Senior Member Steve Shaver's Avatar
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    I too have a problem with Garmin. I wont even call them Tri Tronics anymore because I had nothing but Awesome service and products from TT. Not so much from Garmin.
    Instead of complaining to Chris they should be asking the customers what the problem is and trying to work it out. I don't give **** about the free stuff although I very much appreciate the discount on purchases and repairs because I always recommend TT to all my clients or anyone that asks.
    Yes the website change has been bothersome to me (kinda resembles Obamacare) and still have not been able to figure out how to get into the influential deal but I am patient with that. My problem is with a repair item. I had, and still have problems with a procontrol receiver. The problem is in the outlet for the plug. Plug doesn't fit tight and unless you twist and turn it or pull the wire to one side and keep a little pressure on it sometimes doesnt work. It's not the plug, I have switched receivers and equipment around and still have the same problem with same receiver and different equipment. Explained the problem and sent it in for repair. They sent it back with a new antenna. I may be a little ignorant at times but I'm not stupid and did plenty of trouble shooting before calling. I could see by the light that it was receiving signal when I pushed the button but the plug was not making connection. Even tried different antenna. This unit was still under warranty, not sure if it is now. Have not bothered to send it back figuring it is easier to make it work my way than the hassle of getting it fixed. Replace the antenna, really?
    I certainly hope they don't mess with the pro series collars without asking plenty of good dog people their opinions. I for one will switch to Dogtra. I believe Dogtra builds quality products but I just don't like the way the equipment, collars or remotes, operate.
    So Garmin if you are watching don't blame the poor janitor of this forum for complaints do something about it yourself, that's what I would do.


    Steve Shaver
    435-640-2543

  6. #56
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    Quote Originally Posted by Steve Shaver View Post
    I too have a problem with Garmin. I wont even call them Tri Tronics anymore because I had nothing but Awesome service and products from TT. Not so much from Garmin.
    Instead of complaining to Chris they should be asking the customers what the problem is and trying to work it out. I don't give **** about the free stuff although I very much appreciate the discount on purchases and repairs because I always recommend TT to all my clients or anyone that asks.
    Yes the website change has been bothersome to me (kinda resembles Obamacare) and still have not been able to figure out how to get into the influential deal but I am patient with that. My problem is with a repair item. I had, and still have problems with a procontrol receiver. The problem is in the outlet for the plug. Plug doesn't fit tight and unless you twist and turn it or pull the wire to one side and keep a little pressure on it sometimes doesnt work. It's not the plug, I have switched receivers and equipment around and still have the same problem with same receiver and different equipment. Explained the problem and sent it in for repair. They sent it back with a new antenna. I may be a little ignorant at times but I'm not stupid and did plenty of trouble shooting before calling. I could see by the light that it was receiving signal when I pushed the button but the plug was not making connection. Even tried different antenna. This unit was still under warranty, not sure if it is now. Have not bothered to send it back figuring it is easier to make it work my way than the hassle of getting it fixed. Replace the antenna, really?
    I certainly hope they don't mess with the pro series collars without asking plenty of good dog people their opinions. I for one will switch to Dogtra. I believe Dogtra builds quality products but I just don't like the way the equipment, collars or remotes, operate.
    So Garmin if you are watching don't blame the poor janitor of this forum for complaints do something about it yourself, that's what I would do.


    Steve Shaver
    435-640-2543
    Hey Steve - yeah replacing the antenna ain't gunna help the connection on the mono jack...wondering if you talked to them AFTER that & have they talked about replacing the unit under warranty..?? Certainly believe they should...

    As for the other posts on more better technology - I've been asking for a foot control for the pro controls - possibly a bank of switches like you'd see with a trolling motor... I have times when I am doing "HRC style" setups and think it would be cool to have my transmitter foot controlled. Currently it's managing the shotgun, collar transmitter and pro control transmitter at the same time - just short one hand I tape the PC TX to the gun so I don't fumble...

    I never saw the influentials thread but I'm going to make sure someone from the TT field reads this - pretty sure however they are...

    One more thing - I was told they weren't changing the overall style or operation of the "tube" transmitters - lo/med/hi buttons remain etc... I agree that's one of my top 3 reasons to own one..!!!


    SMO
    Last edited by Shane Olean; 01-09-2014 at 08:58 AM. Reason: forgot a thought..getting old...
    SMO

  7. #57
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    Quote Originally Posted by Steve Shaver View Post
    .
    My problem is with a repair item. I had, and still have problems with a procontrol receiver. The problem is in the outlet for the plug. Plug doesn't fit tight and unless you twist and turn it or pull the wire to one side and keep a little pressure on it sometimes doesnt work. It's not the plug, I have switched receivers and equipment around and still have the same problem with same receiver and different equipment. Explained the problem and sent it in for repair. They sent it back with a new antenna. I may be a little ignorant at times but I'm not stupid and did plenty of trouble shooting before calling. I could see by the light that it was receiving signal when I pushed the button but the plug was not making connection. Even tried different antenna. This unit was still under warranty, not sure if it is now. Have not bothered to send it back figuring it is easier to make it work my way than the hassle of getting it fixed.
    Steve Shaver
    435-640-2543
    Incidentally I had the same problem on several units. There was no snap or click to hold the phono plug in. Tritronics told me that they had never heard of this problem before but they did replace the units for me. They have never heard of several problems that I have had! so suspect that this was a standard answer as I always take the trouble to ask if whatever they are repairing for me is a recurring issue that they are familiar with, and the answer is generally No.
    My pro control units are actually working pretty reliably for now, but they have been back and forth on numerous occasion, so a new and improved version would be welcomed as long as it turns out to be improved and most importantly reliable.
    There is nothing worse or more irritating and counterproductive than a No Bird as a result of a mechanical issue!

    Mark

  8. #58
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    Quote Originally Posted by Mark View Post
    Incidentally I had the same problem on several units. There was no snap or click to hold the phono plug in. Tritronics told me that they had never heard of this problem before but they did replace the units for me. They have never heard of several problems that I have had! so suspect that this was a standard answer as I always take the trouble to ask if whatever they are repairing for me is a recurring issue that they are familiar with, and the answer is generally No.
    My pro control units are actually working pretty reliably for now, but they have been back and forth on numerous occasion, so a new and improved version would be welcomed as long as it turns out to be improved and most importantly reliable.
    There is nothing worse or more irritating and counterproductive than a No Bird as a result of a mechanical issue!

    Mark
    Totally agree - nothing more irritating - and I've had this happen as well but it's always been my mono plug on the winger not the receiver at fault... it was the same winger each time - pretty easy to identify then replaced the wiring harness...

    I have had the same thing happen with the plug in to re-charge it - have to tweak the input to make contact to "charge" the units - I use big rubber bands to hold it "over" to make contact... They said they'd replace them for whatever the base cost was (I'd get a re-conditioned unit prolly) - as these are maybe 6 years old I said forget it I'll wait for next gen (3 or 4 or whatever they're at) and update the product....

    SMO
    SMO

  9. #59
    Senior Member j towne's Avatar
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    Quote Originally Posted by Shane Olean View Post
    Totally agree - nothing more irritating - and I've had this happen as well but it's always been my mono plug on the winger not the receiver at fault... it was the same winger each time - pretty easy to identify then replaced the wiring harness...

    I have had the same thing happen with the plug in to re-charge it - have to tweak the input to make contact to "charge" the units - I use big rubber bands to hold it "over" to make contact... They said they'd replace them for whatever the base cost was (I'd get a re-conditioned unit prolly) - as these are maybe 6 years old I said forget it I'll wait for next gen (3 or 4 or whatever they're at) and update the product....

    SMO
    On the charger port check to make sure the metal tab is good. The metal tab that grounds to the screw was pushed in to far and tritronics will not sell you the tab neither will collar clinic. I bought one from dogtra.

    http://www.dogtra.com/?mnu_num=2800&v_num=14

    Charging jack spring. $1.99

  10. #60
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    That's cool they have the parts all available and so cheap.

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