I took my lab to my vet Friday afternoon to have one of his stitches looked at that had pulled open to see if it needed to be re-stitched. While the vet was looking him over, which took about 10 minutes she tried to sale me 4 other things. Below lays out what happened….
1. She looked in both his ears and said that one of his ears was a little dirty, but wasn’t bad. She suggested that I have a culture done on them. I told her “No” and that I would give them a good cleaning.
2. When I told her I would clean them myself, she tried to sell me some ear cleaner. I told her I already had some at home.
3. She looked at his teeth and suggested that in 6 months that I have his teeth cleaned because there was a little buildup of plaque.
4. She looked at the stitch that had pulled open and said it didn’t need to be re-stitched because the opening was so small. The opening was about ½ the size of a kernel of corn. She said she would write me a prescription for oral antibiotics, which I told her “No” and that I would use some Neosporin on the wound to help it heal. She said that would be fine, but just to apply it 3 times a day.
My question is how common it is for vets to try to “upsale” services and products? For example, it seems to me that she wouldn’t try to sale me probably a $100 worth of antibiotics if a $5 tube of Neosporin would do the job.
I understand it is a business, but there is a fine line between trying to make money and an outright attempt to gouge a customer. If I had done everything she had suggested I would have come out of there with a $500+ worth of services as opposed to a $40 office visit.