The RetrieverTraining.Net Forums The Retriever Academy
Total Retriever Training with Mike Lardy
Hawkeye Media Gunners Up Tritronics Outdoor Media
Results 1 to 5 of 5

Thread: Gunner's Up -Customer Service Praise

  1. #1
    Senior Member Teri's Avatar
    Join Date
    Jun 2003
    Location
    Katy TX
    Posts
    176

    Default Gunner's Up -Customer Service Praise

    Earlier this week I pulled my GU out of my van only to find that I no longer had the plug that goes to the reciever...actually all that was left was about an inch of mostly chewed wire. Yes, one of my darlings managed to suck the plug and wiring into the crate and chewed it off. I have carried the GU like this for 3 yrs with no problems and still have no clue how the dog was able to manage this feat.

    I called GU up to order a new end plug with extra wire. When I asked what I owed them, they told me not to worry about it. They were going to send me free a new improved wiring harness. So my dog destroyed the wiring, yet they replaced it for free including shipping. I am sure it isnt an expensive part, but they certainly did not *have* to replace it for free.

    Thanks Gunner's Up and Richard for great after sales service.

    Teri Jakob

  2. #2
    Senior Member
    Join Date
    Apr 2003
    Location
    maybe from South Dakota
    Posts
    111

    Default

    For the few problems I have had I have nothing but praise for the company. GREAT SERVICE!!!!
    Gotta Love It!!!
    Randy Fetherhuff

  3. #3
    Member
    Join Date
    Jan 2003
    Location
    American Fork, UT
    Posts
    93

    Default

    GREAT SERVICE!!!!
    +1
    The pen is mightier than the sword, and considerably easier to write with.
    -- Marty Feldman

  4. #4
    Senior Member FOM's Avatar
    Join Date
    Jan 2003
    Location
    Falcon, CO
    Posts
    9,173

    Default

    The wingers are great and so is the customer service, but their hats....

    Love the wingers, especially the SOG version!

    Hoping For a Replacement Regards,

    FOM
    "You can't eat a pig whole, but you can eat a whole pig." - Joe S.

    Proudly Owned By:
    MHR HR Flash Of Mischief SH CD CGC - Flash (10/15/98 - 10/8/12)
    Lightning Fast Quack Attacker*** - Bullet
    Gotta Heart Of A Warrior - Ranger (12/26/07 - 8/10/2010)
    SML's Gettin' Sexy With It*** - Tango
    FOM's Raising a Ruckus in the Rockies - Riot

  5. #5
    Senior Member huntingrdr's Avatar
    Join Date
    Jan 2005
    Location
    College Station, TX
    Posts
    394

    Default

    Nice job Richard!!

Similar Threads

  1. Great customer service EE
    By BonMallari in forum RTF - Retriever Training Forum
    Replies: 0
    Last Post: 07-13-2009, 12:26 PM
  2. Gunner's Up service
    By mildot1 in forum Product Review
    Replies: 14
    Last Post: 01-13-2009, 04:58 PM
  3. Avery Customer Service
    By Bigisland in forum Product Review
    Replies: 1
    Last Post: 03-29-2006, 02:16 PM
  4. ARkat Customer Service
    By Paula H in forum Product Review
    Replies: 0
    Last Post: 06-25-2005, 01:50 PM
  5. Dogtra's Customer Service....
    By Davin Marceau in forum Product Review
    Replies: 2
    Last Post: 07-26-2004, 04:43 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •