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Thread: Tri-tronics (G3) Collar Problem

  1. #1
    Senior Member J. Walker's Avatar
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    Default Tri-tronics (G3) Collar Problem

    Yesterday, my collar worked fine. This evening, it didn't work at all. The collar charges and turns on just fine. Likewise, the transmitter charges just fine. The green light comes on whenever I press a button. Somehow, the signal seems to no longer be getting transmitted, received or both, like the two are somehow no longer in sync. The darn thing is in a padded case whenever it's not on my dog's neck. Of course, the warranty on it just expired a few months ago. This is a top of the line Pro 500 G3 purchased new in 2009. I'm more than a little irked that this happened but am hoping it's some simple deal someone here may know about that's not in the owner's manual. Anyone had experience with this?
    "When a good trainer stops learning about dogs, he stops being a good trainer." the late Gene Hill

    "If you want to find out what kind of trainer you are, leave your transmitter in the truck." the late Rex Carr

    http://www.earthbornholisticpetfood..../dog_formulas/

  2. #2
    Senior Member drakedogwaterfowl's Avatar
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    I had a similar issue about a year ago. I called Tri-tronics and they were able to talk me through re-sinking the collar and transmitter.
    Drakedogwaterfowl

    HRCH Sutton's Mallard Lake Drake MH "Drake"
    Bear Country's High Flyer "Piper"

  3. #3
    Member phillip1119's Avatar
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    ^^^ what he said...

  4. #4
    Junior Member Creekwalker's Avatar
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    http://www.tritronics.com/content/cu...roduct-guides/

    Here is a link to the manuals for all fo the TT products. Look in the exp section of the G2 or G3 system for the procedure to add a receiver to marry your reciever this should fix the problem.

    I hope that helps.

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  6. #6
    Senior Member J. Walker's Avatar
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    Quote Originally Posted by Creekwalker View Post
    http://www.tritronics.com/content/cu...roduct-guides/

    Here is a link to the manuals for all fo the TT products. Look in the exp section of the G2 or G3 system for the procedure to add a receiver to marry your reciever this should fix the problem.

    I hope that helps.
    Thanks but I've tried that at least a dozen times. It didn't work.
    "When a good trainer stops learning about dogs, he stops being a good trainer." the late Gene Hill

    "If you want to find out what kind of trainer you are, leave your transmitter in the truck." the late Rex Carr

    http://www.earthbornholisticpetfood..../dog_formulas/

  7. #7
    Junior Member Creekwalker's Avatar
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    Give TT a call on Monday. They will be able to help you. I had a buddy that had a similar problem and could not get his system to marry. 5 minutes on the phone with TT he had it fixed.

    Good Luck

  8. #8
    Senior Member 2tall's Avatar
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    J. Walker, I thought you did not use a collar? Wrong? Anyway, I had the same thing happen, and like you the "re marrying" solution did not work. It turned out the problem was in my transmitter. Mine was old, so not under warranty. Yours should be considered under warranty terms???
    Carol,
    Owned and handled by Cruisin' with Indiana Jones, JH
    Alternate Handler: Westwind Buffalo Soldier
    Apprentice Handler: Snake River Medicine Man, JH
    http://newhoperetrievers.com

  9. #9
    Administrator Chris Atkinson's Avatar
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    Miy G3 was having some issues that re-synchronizing did not always address. After just a couple brief, friendly trouble-shooting phone calls with customer service, we decided they would ship me a battery and I'd change it myself.

    In my case, it worked like a charm.

    My best suggestion is to make a friendly call to their customer service folks during business hours and they will get you taken care of.

    Good luck.

    Chris
    "Determining and applying the criteria for when and when not to use correction is the essence of the art of dog training. I make a distinction between a mistake and a lack of effort." - Mike Lardy - Volume I "After Collar Conditioning"

  10. #10
    Senior Member J. Walker's Avatar
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    Quote Originally Posted by 2tall View Post
    J. Walker, I thought you did not use a collar? Wrong? Anyway, I had the same thing happen, and like you the "re marrying" solution did not work. It turned out the problem was in my transmitter. Mine was old, so not under warranty. Yours should be considered under warranty terms???
    I never said I don't use the collar. I just rarely use the shock buttons and do not force fetch, force to water, force to pile or use the collar for ANY kind of de-cheating work. I mostly use the green button for praise at long distances. I think when properly used (which doesn't include lighting dogs up for the least little thing), e-collars are one of the best training reinforcement tools out there.
    "When a good trainer stops learning about dogs, he stops being a good trainer." the late Gene Hill

    "If you want to find out what kind of trainer you are, leave your transmitter in the truck." the late Rex Carr

    http://www.earthbornholisticpetfood..../dog_formulas/

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