On 02/08/2012, I ordered electronic upgrades from Bumper Boy for my three 8-shooters. I gave them my credit card info, and was told that they would ship out within "a day or two."
On 02/17, I called Bumper Boy to ascertain the status of my order because I hadn't received the upgraded electronics yet. I was told that they hadn't shipped out yet because they got "backed up." They further told me that they had to "build them" and that they would ship out in "a day or two."
On 02/28, I got another email from Bumper Boy. It appeared to be a blast email that I was part of. The email stated, among other things, "As of right now, we just wanted to let you know that there has been a delay on the shipment, upwards of roughly 4-5 weeks due to a manufacturing issue on a very particular part."
I immediately called Bumper Boy to find out what the heck was going on. I was upset that I was led to believe that my upgrades had been billed for and were gonna ship out almost three weeks prior and now I'm getting this email telling me I have to wait 4-5 more weeks. The guy at Bumper Boy danced around on the phone and tried to explain that it was a big "misunderstanding."
Fast forward to April 2. I call Bumper Boy again to find out what the status of that "particular part" was. I was advised that they would look into it and "should know something soon." The next day they called me and asked for my credit card number so they could bill the upgraded electronics, because they were finally ready to ship out. I told then that they already had my credit card info and was told that they didn't previously bill me and that the credit card info was automatically purged from their system after 30 days. So I gave them the credit card info again, and they told me that they would ship out in, you guessed it, "a day or two." Seeing a pattern yet?
On 04/05, I called and left a message inquiring if my electronics shipped out yet. This time they returned my phone message with an email which said, "We are going through orders here, it either should leave today or next week." They further stated, "our shipping guy was just trying to organize a lot of orders here and send them all out at once so that’s been the delay and its spring season so we’re super busy."
On 04/09, I responded to the latest email and wanted to know what the tracking number to my order was. A response to my request stated, "As we are a small company there is only certain days we actually ship out, your order is leaving today. I’ll email you back with the tracking number."
By the way, I never heard back.
So, on 04/10, I emailed them back and asked if the tracking number was available now, and an email response was sent to me saying, "Apparently we’re not shipping out till Friday due to our shipping guy being so busy with building units and such."
At this point, more then two months after this whole process started, I called and left a message for a supervisor to call me immediately. A supervisor called me and I exclaimed my disgust with Bumper Boy and their empty promises. I also exclaimed my disgust how they charged my credit card more then a week ago, and my electronics still haven't shipped out yet. The supervisor "promised" me that they would "definitely" ship out this past Friday.
And on Friday, a tracking number was finally emailed to indicating that they FINALLY shipped everything out.
This is my first experience with Bumper Boy's and it's been horrible!!!!
I bought the 8-shooters used, and needed to upgrade the electronics.
I like their equipment, but I am not happy at all with their customer service. And because of their poor customer service, I wanted to get it out there to warn others to beware when dealing with them.