Bumper Boy CEO

[Yellow Dog]

Anyone know the name of the CEO at Bumper Boy? I'm so disgusted by their customer service that I'm gonna send a letter right to the top. It probably won't make a difference, but at least I know I said something. Their customer service is absolutely horribl!!!. They take a ton of criticism on all of the forums, and it still doesn't make a difference. I've tried calling and sending emails to get a return authorization number for a repair, only to get no responses. I know they don't open until 8a PST, and so I'll call right at 11a EST, and I immediately get the voicemail that says that they are experiencing higher then normal call volume. What a crock that is! What really torques me is that I've caught them directly in lies on multiple occasions. That goof ball, Reed, has lied to me and I've caught him on more then one occasion.

[Bumper Boy]

Hi there Chad,

Unfortunately, I was out of the office myself until today with a perforated ulcer that left me unavailable for a few days. I know that I did have Reed call you as I had my emails still come to me but you said that you didn't want him to help you but rather myself. Unfortunately, I don't handle much of the Bumper Boy sales and service calls anymore, and Reed is our only customer service representative so it does take a bit longer to get back to you when it has to be myself; due to illness or otherwise. I did try calling you this morning and I left a voicemail on your phone. My direct extension is 221 when you're in the call line, so that will go directly to my desk phone.

Hope we speak soon.

[Jason Glavich]

Yellow dog, you are not the only one as I am sure you know. I have not had to call back luckily, but when I was calling I got the same thing. Hopefully you can get some resolution soon.

[Jswann]

Bumper Boys are a great concept with poor electronics. Good luck to ya!!

[BrettG]

They should drop the electronics and produce units that work with tri tronics or dogtra and I bet their sales would go up. Of course this is just my opinion.

[tr_cory]

I also have been waiting for well over a year. I have no idea how Reed can come to work everyday and know that his top priority is to assure complaining customers that their upgrade is "scheduled to arrive in the next 2-3 weeks". I guess someone should have checked with the manufacturer and make sure they could produce the product in a timely matter. I wonder if the "higher then normal call volume" would stop if they you step up to the plate and get something done. If nothing else hire about 10 more customer service people to keep up with the complaints. Hopefully they did not pay the manufacturing company in advance

[Novemberwitch]

I have never had any major problems with my 2 derby doubles. I have replaced the batteries in both by myself. Today when changing the battery in the
transmitter i broke off the female connector that is connected to the mother board.. Should I send it back to BB to get fixed or take it to a local
radio control club? This is one of the first models that came with the duck quacking sounds. black rectangular transmitter type.
any adivce is appreciated.

[Wayne Nutt]

I have dealt with BB over the last nine years and have had good service. My BB units work and I like them.

[John Lash]

X2 here.

Usually if you get the recording that they are "experiencing a high volume of calls" if you wait, they answer quicker than a lot of companies...

The units do take some thinking when you put them out, when there's a problem I find that it's usually something I've forgotten.

[tr_cory]

My gut says dont send it back to BB. But now that I think about it I am probably not qualified to answer the question due to the fact I still havent received anything to send back! STILL waiting for my upgrade......about 1.5 years now!