I have added insurance recently on my dogs. I was discussing hypotheticals with them over the phone. I'm told that because Juice has a ccl injury to his right leg there is a 12 month waiting period for the other leg to be covered. I ask 12 months from when, she does not know as its an underwriting decision. I ask 12 months from the date of injury or surgery. She now thinks it may be -2 months from some point during the rehab but can't tell me for sure because it's underwritings decision. I have yet to receive a policy booklet to review. I asked what documentation I needed to send in so they could have a timeline on file. I let them know I wanted to get something in writing stating when coverage for the good knee kicked in. She told me there was no need to send in anything unless I wanted underwriting to review. Has anyone who uses this company dealt with them in this issue? They way they won't answer basic questions with any specificity makes it tough to have much confidence in them.