Keith is right on. It is a free enterprise system and I know up front what the costs are above the normal montly fee. There seems to be a moral issue among some of the contributors on this thread that making a profit for handling is unethical. If someone does not like the terms of the pro they use, then go elsewhere. I note some of the critical people do not use a pro at all or at least not to handle their dogs. What is their gripe?