Anyone else having trouble with Chewy?
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Thread: Anyone else having trouble with Chewy?

  1. #1

    Default Anyone else having trouble with Chewy?

    I placed an order on April 20 and am still waiting on it. I am in Indiana and usually get my order in 1 to 2 days. This order finally got shipped from Texas and still isn't close to getting here. I get the whole pandemic thing but I have to order every day for my business and nothing has compared to this. Almost looks like they put it on a truck and skipped Fed ex and ups until it gets closer. Anyone else having problems? They have me so spoiled by great service I just don't get this. Thoughts?

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  3. #2
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    I have a set auto ship. They have emailed me the last two shipments to say things are moving slow, and if I want it to arrive close to my normal delivery date, I should change the ship date. I did do that last month, but do not need to this time around—their proposed delivery date is fine for me.

    Have you contacted them? They are responding to emails, but I think chat is disabled for now.

    Meredith

  4. #3
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    Not sure but I think Petco bought them out and things may change

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  6. #4
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    Quote Originally Posted by Dirty Doug View Post
    I placed an order on April 20 and am still waiting on it. I am in Indiana and usually get my order in 1 to 2 days. This order finally got shipped from Texas and still isn't close to getting here. I get the whole pandemic thing but I have to order every day for my business and nothing has compared to this. Almost looks like they put it on a truck and skipped Fed ex and ups until it gets closer. Anyone else having problems? They have me so spoiled by great service I just don't get this. Thoughts?
    My order took over a week to ship out. But was there 1 day after the email i got that it shipped. I did get a email after a few days to apologize that they are working hard to get orders out

  7. #5
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    Oops it’s PetSmart

  8. #6
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    How about any other online dog food suppliers

  9. #7
    Senior Member Sabireley's Avatar
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    They are backed up because of Covid. I tripled up one order to make sure I had some stock then kept my Autoship schedule. They have been good communicating to me about shipment status.

  10. #8
    Senior Member drunkenpoacher's Avatar
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    I have ordered from Amazon a few times. The were prompt and competitively priced. The only issue was the packaging. They would put a 50# bag of dog food in a huge box with no packing. The bag and/or box would break during shipping and UPS would send notice it had returned the package to the seller. After the third or fourth time I went back to Chewy.
    Last edited by drunkenpoacher; 04-30-2020 at 10:41 PM.
    "I'm thankful someone stood up to him, even if it was a woman." Franco 10/18/19

  11. #9
    Senior Member 2tall's Avatar
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    I have been a long time auto ship customer of Chewy. When the world went crazy they immediately contacted me to make sure my packages would arrive when needed by moving up the regular schedule. Yes, they have been bought by Petsmart, but actually seems like a good merger. The retailer will honor all sales and specials of the online outlet. Customer service has remained good.
    Carol Howey
    Owned and handled by Cruisin' with Indiana Jones, JH
    (6/2/05 - 6/12/17) The finest animal I'll ever know.
    Alternate Handler: Westwind Buffalo Soldier
    Apprentice Handler: Snake River Medicine Man, SH
    New kid: Howey Do Dat? July 14, 2019 Prize x Katie
    http://newhoperetrievers.com/Carol/_carolBlog/

  12. #10
    Senior Member David Maddox's Avatar
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    Same here!!!

    Quote Originally Posted by mwk56 View Post
    i have a set auto ship. They have emailed me the last two shipments to say things are moving slow, and if i want it to arrive close to my normal delivery date, i should change the ship date. I did do that last month, but do not need to this time around—their proposed delivery date is fine for me.

    Have you contacted them? They are responding to emails, but i think chat is disabled for now.

    Meredith
    We are only as good as those that surround us.

    Birthplace to:
    •'09 National Finalist FC-BAYOU TECHE TEX
    •FC-BUTCH's DREAM CODE of TCR
    •FC-DREAM DANCIN'
    Gettin' Jiggy Widdit-MH
    Dancin' Dreamer Kate-MH (dam to FC-"FINN", several QAAs, 2-MNHs)

    RIP My girls Jiggy, and sweet mamas Dancy and Tip. We love and miss you all!!!

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