I have been having problems with my transmitter. So, I call Amy and she is sending me a new one, and is going to credit my account once I mail her the old one. You can not ask for better service then that.
Sent my BB 4 shooter transmitter, receiver and charger in for upgrade and repair as required. (unit would not hold charge). Told Amy I was in a rush as we are in the middle of HT season and I needed back as soon as she could arrange. Original quote time was 2-3 weeks.
I sent it out on April 2, received back today, April 19, turn around (including shipping ) just over 2 weeks. I am pleased with BB's pro-activeness and appreciate their understanding of my needs.
I had a bit of a problem having my call and e-mail returned by Amy, but she came through and in fact when I didn't resopnd back the next day after she left me a message she left another saying she was going to go a head and take care of my problem.
The service has gotten 100% better since Amy took over. Aaron was a very nice guy, but a lousy at service.
Now they have a great product with great service!