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Discussion Starter #1
I have been having problems with my transmitter. So, I call Amy and she is sending me a new one, and is going to credit my account once I mail her the old one. You can not ask for better service then that.

Danny
 

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Amy has turned around the poor customer service that BB was becoming known for. It's now top notch customer service. :D
 

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Warranty service for my deluxe 4-shooter

Great Service Amy ,

Sent my BB 4 shooter transmitter, receiver and charger in for upgrade and repair as required. (unit would not hold charge). Told Amy I was in a rush as we are in the middle of HT season and I needed back as soon as she could arrange. Original quote time was 2-3 weeks.

I sent it out on April 2, received back today, April 19, turn around (including shipping ) just over 2 weeks. I am pleased with BB's pro-activeness and appreciate their understanding of my needs.

Great job.

Steve
 

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I had a bit of a problem having my call and e-mail returned by Amy, but she came through and in fact when I didn't resopnd back the next day after she left me a message she left another saying she was going to go a head and take care of my problem.
The service has gotten 100% better since Amy took over. Aaron was a very nice guy, but a lousy at service.
Now they have a great product with great service!
 

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Amy was prompt in returning my various emails, we never talked by phone but then again never needed to.

Steve
 
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