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Discussion Starter #1
Just curious as to if anyone else has experienced this break with their bumperboys. Two have now broken apart at virtually the same location and the third would happen if I continued to use it. BB doesn't seem to concerned about them and just recommended I spend over $600 to have them upgraded. After 4 years are the new models gonna have to be upgraded?







 

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Never had that happen with any of mine. Is BB replacing them??
I would be on the phone to them.
 

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I have 2 4-shooters that are 2+ years old and have a friend with the same and we have not seen anything like that.

For my reference what color loads do you normally shoot and what type (from BB or Home Depot impact hammer rounds?)

Not saying you caused them by any means but if you are shooting all red loads I might review what I am doing.

Thanks and good luck with this. Give Tom at BB a call.

Steve
 

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I was with Derek when the first one blew apart...if I'm not mistaken it was a green load. Bumper Boy will not replace them...told Derek that he must upgrade at a cost of over $600.

IMHO, this is a design flaw as there are cracks on each one of them and this is not safe and probably should've been recalled to make it right. I just sent him some pics of the first one that did this...I had them on my computer from last summer.
 

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Hello everyone. I have been reading here for some time but this is my first post. I feel the need to comment on this topic.

I used to have one of these plastic models years ago. They were some of the original plastic units maybe 5 years old ago. Since then they have changed from plastic launchers to aluminum. I know Bumper Boy had and maybe still does have a trade in program for less than half price of a new unit. You get new cast aluminum launcher and new electronics. You had to prove you paid for the unit, as there were some old units around.

I got the update a couple of years ago and it?s been great. I felt like the price was well worth it as my units were well worn and I got brand new launchers for less than half price.
 

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Guess I did not realize the piece was "Plastic". Given the pressures and forces put on these launchers, I am surprized to see that they were ever made of plastic. Mine are aluminum, I believe, or some cast metal and no problems.

I really like the launchers I have. Maybe a trade in at 1/2 price is not that bad deal! Kind of sucks though, I am sure you expected them to last for quite some time. Then again you may need to look at how many rounds you are putting through them. Like anything, its going to wear out regardless of material of construction.

Just so you know, I had numerous BB bumpers that came apart due to design flaws, plastic ring on the bottom. I was sent 4 new bumbers at $0, when I lost several more (same issue) BB sent me new design bumpers with metal ring and charged me 1/2 price. Guess that is the price you pay for getting an early design. Improvments of the mouse trap does not always mean you get a new mouse trap for free

As before, best of luck in getting satisfaction.

Steve


????? Won't BB jsut sell you the launchers seperately, seems like they would. OF course electronics may have changed?!
 

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Discussion Starter #7
I spoke with Tom at BB last night. The only option he offered was to do the upgrade which would be virtually 2 new model Derby Doubles, new electronics into my current housing, new charging cord (old one doesn't work either).

Cost is $610 (includes shipping)

FYI: We use only the green and yellow loads you buy at home depot.
 

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Discussion Starter #9
Thumbs up

Just wanted to post about the customer service at Bumperboy. I give Tom at Bumperboy thumbs up and really helping address the problem.

Have faith in Bumperboy for your next purchase and if you have any problems give Tom a call and he will do his best to take care of it in a timely, efficient, and fair manner.

thanks

Derek Beard
President CKHRA
 

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So? What was the final outcome? Inquiring minds and persons with a vested interest want to know!

SS
 

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Discussion Starter #11
Steve,
I would say they are addressing it in a fair and reasonable way to take these older units and replace them with new ones. I think BB is starting to work hard on mending fences and this was a great way to get the ball rolling with recovering some customer satisfaction.
 

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Great news and glad they are being fair, that is all ,I think, any of us really want. I have always found BB to be fair in their dealings with me.

Good Luck.

Steve
 

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Questions

I have a question or two just for the knowledge. When were the units purchased? how often did you use them and if you had to guess how many rounds do you think you put through them befor they came apart.

I have three derby doubles, don't use them much because of the 12 shooters, but your info may shed some lite on the old units life span.

TIm
 

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How about this? I called Bumper Boy, and they told me that it would cost me $888.00 to upgrade the two Derby Doubles that I have. I asked if there was a way that I could just replace the parts or fix the one that it broken, and they told me that I could not fix it, and it would have to be overhauled. I just spent $800 for the two (it broke the second time I used it), and if I have to spend another $888, I could have bought three new ones for that and had money left over. Has this ever happened to anyone else? Is there a way to fix it or get parts that Bumper Boy is not telling me?

Travis



 

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Nevermind, I just went back and saw that they were plastic.
 

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Well I talked to Bumperboy again, and they said that the upgrade would not even be available to me because I just bought these used. Basically I was told that my Bumperboy models were worthless, and that they WOULD break if not soon, eventually. I did however get some resolution, they have four of the old plastic parts that they just got in (on an upgrade 4 shooter), and they are going to send them to me. I do feel as if this is better than nothing, but I think that it is poor customer svc to knowingly have a defective product that is only four years old, and refuse to fix or replace it since it was bought used. Basically they just said that I am out $800 for buying them.
 

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That kind of stinks, but with most items you buy secondhand, the warranty/guarantee does not carry over to the new owner (some autos may be the exception). Tough lesson, but buyers beware. Not laughing at you or anything. I just don?t think BB can do much for you because of the fact you bought them from someone else. Looking at it from their point of view, they don?t know how you came to own these units. They could have come from BB?s trash (NOT AT ALL IMPLYING THAT IS THE CASE) unless they destroyed ever returned unit. Upgrading for about half the price of new ones seems a fair deal. If you buy a used car and a new model comes out with upgraded features you would not expect the factory to upgrade your car for free would you?
 

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Travis (n2hunting) the person that sold you those units should be ashamed of themselves. It is obvious they did not test them before selling them to you!!
 

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Or worse yet they already did know that the problem existed and either did not want to spend the money to have the upgade or for some other reason didn't do it.
Libbo. Notice he bought them used so whoever sold them to him DID test them.
 
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I bet they sat for months and were sold without testing. Time and weather wears on plastic and it would be honorable to help Travis fix them!!
 
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