This is NOT a bad service issue! YOU are at FAULT here. YOU should have contacted TT as SOON as you noticed the problem. Its ridiculous to expect any company to believe that you have been having a problem ever since you got it back and just now got around to calling about it. :roll: Holy cow, its an electronic device, sometimes things go wrong, that?s why they are good about taking care of the problems IN A REASONABLE TIME FRAME! So suck it up, spend 30 bucks or whatever on a new battery and put it in yourself. Deal with it.
Or buy another collar, whatever, but coming onto a public forum and blaming a company for your mistake is wrong.
Who's had it with people who think everyone owes them! :roll:
You are both correct and wrong. Correct, this is NOT a bad service issue in regards to TT's support policy. They are sticking to there policy as written and feel their $500 e-collar systems should only last a couple of years and any repair to that unit should last less than a year. Correct, Chad should have probably contacted TT as soon as he got the unit back and realized that it still wasn't working properly. If the standard 2-year warranty on the TT Pro series is your guage, then yes, this is not a bad customer service issue.
However, if you look at good customer service from a consumer standpoint, TT should recognize that a customer has now already put $600 into a $475 collar and they are now requiring him to spend an additional $100 to fix the problem yet again. That's $225 more than the collar cost to begin with (which, btw is only a little less than the cost of a new SportDOG SD-2000 with a lifetime warranty). And then to offer 35% off a new collar system with a trade in of the old one that will have the same warranty and customer service?
So, let's say he decides to trade it in on one of the fancy new G2 models that everyone seems to be having great luck with. A new Pro 100 G2 is $475, but with the 35% discount, it's only $308.75. But wait, don't forget that he has to send in his current collar that he already has $600 into. So now, that fancy new G2 (that everyone loves) is $908.75. That is a damn expensive collar if you ask me. And again, for the record, that's the cost of 3 SportDOG SD-2000s ($275 and with LIFETIME warranty) and $83.75 left over to buy some dokkens or treats for Fido. Now, I realize the $600 is already spent, so this is for comparison sake only.
Ok, I've brought up SportDOG twice in this little dialogue. Why? Because they are a company that is able to produce great collars at a fraction of the cost of their competitors and provide lifetime support to the consumer. If a competitor in your industry is able to sell a product for less and provide better technical and customer service, then in the case of this Tri-Tronics collar with Chad, YES, he is getting BAD customer service.