If you like your vet in every other way, don't change. When Joie was still in school and we had multiple dogs... I had a good job and made reasonable money, but paying for 3-5 dogs' vet care was a lot. I called our vet one day and asked if he was willing to do a "value meal".tke0398 said:Kristie. Thanks for all the input. We may be agreeing violently in a twisted sick sort of way. LOL
I think your quote says exactly what I'm struggling with... "Tell her you're on a budget and do you really need it, are there any other options?"
I guess my question is, why should a client have to ask for other options? Why can't all the options be presented at one time so the customer can make an educated decision? The awful truth is a lot of people are just too shy to ask questions for fear of looking stupid.
I have no problem with selling. I do have a problem when I'm not being presented all the options. “Buyer beware” is a tough pill to swallow for me in a situation like this. With most products I can do infinite research on the internet to find answers. I don’t have the resources (my way of saying I’m poor) to go from vet to vet in Charlotte racking up vet bills.
What I would say is and what I EVEN SAY NOW!!!! is....
I will spend the money on whatever my dog needs even if I have to sell a kidney. If you (the vet) think i really NEED this service or product RIGHT NOW to keep my dog in good health, I will buy it. If not, what are the alternatives or can we wait it out?
For example... One of my client dogs (there's a post on this about 18+ months ago) had what appeared to be a neurological or orthopedic injury around his neck or shoulders. It would go from mild to VERY severe (he couldn't even get in position to poop properly and certainly couldn't put his head down to a food bowl -- VERY painful). We took him to an ortho specialist...
The doctor examined him (palpated him all over, watched his gait, watched him attempt to retrieve a tennis ball, which he did but painfully) and said it could be about 1000 things. The choices were.... I believe.... Lots of x-rays, cat scans, dye sublimations (or whatever they're called) and maybe even invasive surgery... Starting at $1500. OR try a round of doxycycline in case it's something tickborne. that was about $20.
We asked if he felt that doing the doxy for "x" weeks (can't remember) would possibly make any injury worse or whatever. Basically, by doing doxy did the doc think we might be doing the dog a disservice. The answer was no.
We did the doxy, the dog was fine... Never went back.
Vets don't keep neosporin on hand or dispense it normally. I really don't feel that she was trying to gouge you. I DO feel like she was trying to sell you stuff, but it was legitimate... But she's SUPPOSED to sell you stuff to TAKE CARE of your dog.
If you felt any of it was done with bad intentions, I'd be pissed. I took a client dog to their own vet -- which I will NEVER do again. I wondered why the client (out of town) was hesitant for me to take the dog (chronic ear infection, ear was closed, I didn't feel comfortable boarding the dog without care). I took the dog in and walked out with a TWO HUNDRED dollar bill, which I thought was absolutely ridiculous for ear meds. I will never do that again. I do feel that if vets are going to charge exorbitantly (and hey, charge what the market will bear, but don't be ridiculous) they may prevent their clients from coming back for what their dogs need for fear of the invoice they're going to get at the end.
Anyway, I digress... I hope you aren't too mad at your vet and I'm glad that you presented the fact that she said the ears weren't "too bad", etc. etc. The stuff she mentioned is stuff you need to take care of. At least she brought it to your attention.