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tke0398 said:
Kristie. Thanks for all the input. We may be agreeing violently in a twisted sick sort of way. LOL

I think your quote says exactly what I'm struggling with... "Tell her you're on a budget and do you really need it, are there any other options?"

I guess my question is, why should a client have to ask for other options? Why can't all the options be presented at one time so the customer can make an educated decision? The awful truth is a lot of people are just too shy to ask questions for fear of looking stupid.

I have no problem with selling. I do have a problem when I'm not being presented all the options. “Buyer beware” is a tough pill to swallow for me in a situation like this. With most products I can do infinite research on the internet to find answers. I don’t have the resources (my way of saying I’m poor) :D to go from vet to vet in Charlotte racking up vet bills.
If you like your vet in every other way, don't change. When Joie was still in school and we had multiple dogs... I had a good job and made reasonable money, but paying for 3-5 dogs' vet care was a lot. I called our vet one day and asked if he was willing to do a "value meal". :)

What I would say is and what I EVEN SAY NOW!!!! is....

I will spend the money on whatever my dog needs even if I have to sell a kidney. If you (the vet) think i really NEED this service or product RIGHT NOW to keep my dog in good health, I will buy it. If not, what are the alternatives or can we wait it out?

For example... One of my client dogs (there's a post on this about 18+ months ago) had what appeared to be a neurological or orthopedic injury around his neck or shoulders. It would go from mild to VERY severe (he couldn't even get in position to poop properly and certainly couldn't put his head down to a food bowl -- VERY painful). We took him to an ortho specialist...

The doctor examined him (palpated him all over, watched his gait, watched him attempt to retrieve a tennis ball, which he did but painfully) and said it could be about 1000 things. The choices were.... I believe.... Lots of x-rays, cat scans, dye sublimations (or whatever they're called) and maybe even invasive surgery... Starting at $1500. OR try a round of doxycycline in case it's something tickborne. that was about $20.

We asked if he felt that doing the doxy for "x" weeks (can't remember) would possibly make any injury worse or whatever. Basically, by doing doxy did the doc think we might be doing the dog a disservice. The answer was no.

We did the doxy, the dog was fine... Never went back.

Vets don't keep neosporin on hand or dispense it normally. I really don't feel that she was trying to gouge you. I DO feel like she was trying to sell you stuff, but it was legitimate... But she's SUPPOSED to sell you stuff to TAKE CARE of your dog.

If you felt any of it was done with bad intentions, I'd be pissed. I took a client dog to their own vet -- which I will NEVER do again. I wondered why the client (out of town) was hesitant for me to take the dog (chronic ear infection, ear was closed, I didn't feel comfortable boarding the dog without care). I took the dog in and walked out with a TWO HUNDRED dollar bill, which I thought was absolutely ridiculous for ear meds. I will never do that again. I do feel that if vets are going to charge exorbitantly (and hey, charge what the market will bear, but don't be ridiculous) they may prevent their clients from coming back for what their dogs need for fear of the invoice they're going to get at the end.

Anyway, I digress... I hope you aren't too mad at your vet and I'm glad that you presented the fact that she said the ears weren't "too bad", etc. etc. The stuff she mentioned is stuff you need to take care of. At least she brought it to your attention.

Take care.

-K
 

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Steve Shaver said:
This thread brings another question to my mind.
Why are so many vets offices filled with Science Diet? I was reading labels the other day while waiting. I think the stuff is junk, am I wrong?
Science diet has a program where it gives free cat and dog food to Veterinary students while they are in vet school. Genius of a marketing plan on Science Diet's part.

Some of the Science Diet prescription food is still good to use, but I would personally not feed the nonprescription food.
 

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I will offer no critiscism to you....we all have to live on a budget. But it doesn't cost much to be an educated consumer...and it sounds like you're doing just that.

In my experience you will rarely go wrong if you do what's best for the dog, and that includes seeking out infomation in informed places such as this forum.

FWIW, I would have done the culture to see if anything is wrong and if notthing was wrong, cleaned the ears myself. I would have noted the tooth plaque and found a way to clean it myself (like the femur chew toy). I would have bought the oral antibiotics.

That's just me, but like I said, I offer no critiscism. I'm sure you did what you thought was best for you, your family and dog...I've never been the type to write checks out of another person's checkbook
 

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Discussion Starter · #27 ·
Just a quick follow-up to this.

I found out that one of my co-workers also uses this vet so I ask her what her opinion of the place was. She kind of gave me an odd look and told me that as of late she hasn't been very impressed with them. She said she has felt they have tried selling services a little too much and was also considering changing vets.

Thanks for all the comments. I've always gotten some great advice on here as well as getting different perspectives on things.

I think I'm going to go with my gut instinct on this one and research different vets in my area.
 

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If you like the vet, stay with them and be an educated consumer...

I went to the opthamologist yesterday to see how a corneal laceration was healing (lab paw + eye = OUCH) a few days after an ER visit. Doctor was nice - I'd go again, but they tried to sell me LASIK (already had it, thanks), BOTOX (from an eye doctor? c'mon. Besides, wife says my crow's feet (I prefer laugh lines) make me look distinguished) and some $300 dollar sunglasses (already have sunglasses, thanks).

Last year I thought my Vet was upselling me when she suggested Lepto vaccine. With the recent posts on here, I'm glad we got it...

If you don't want it, say no...
 

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Up selling was the reason I left my last vet. Don't get me wrong, In the exam room I listen to everything being said and 99% of the time will act on my vets recommendations. It's when I got to the counter that the real "hard sell" started. Staff were trained to push products offered at the office. I even walked in on the Vet "counseling" his employees for not pushing certain products when clients went to pay their bills. The vet I have now is exactly what I want. Straight forward / explains what is going on / what the options are and what his recommendation is. And when I get to the counter, I pay my bill without being shown the entire Tom Watt Showcase.

Danny
 

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You must not love your dog.
That's entirely unfair. Just because someone has a budget or knows an over the counter solution to an issue, doesn't mean they don't love their animal. Sometimes there are simple solutions to simple problems. If they didn't love their dog, they wouldn't have gone to the vet in the first place. This mindset that more money equals love is not productive.
 

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This post is 14 years old. But I like my vet. He has on a number occasions given me free samples of meds and gave me a once used bottle of 100 duramaxx pills for my Rowdy. He will also prescribe meds that I can keep at home for minor issues like diarrhea. It keeps me from running to the vet for this issue.

I have never had any suggestions at the counter except to pay.

If I have a hurt dog they will see him if they are open. On a Sat almost at closing they got Yates in an removed a grass awn from his nose.
Occasionally I get upset about something but generally thru stress of my Rowdy's demise. Or new young vets. If my favorite vet is not available I know which ones I trust next and in what order.
Find a vet that you are comfortable with.
 
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I’ve had a vet long time ago that left her vet office where the clinic manager told her she had to upsell 30% of the bill on every client. I moved and left my current repro vet that I was in synch with for over 15 years and can’t find a new vet in this area because they aren’t taking new clients. They are also anti-breeding so screw any breeding needs such as collecting and transport, and I currently can’t even find one to give a rabies booster with my rabies certificate in hand because they want all my past records to determine what his previous “temperature and heart rate” was. I don’t think I want a vet to touch him that can’t determine if he’s well enough to get a rabies booster without his records in hand and an OFA ECHO to boot, plus I gave most of my own vaccinations before anyway or he was down South. I’m trying clinics at Tractor supply’s but I’m not the only one standing in line with no appointments taken. It takes a long time to find a veterinarian you like. Hopefully my next location will be easier 😎 and I’m not one to change vets to find a cheaper one when you have a good one.
 

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I took my lab to my vet Friday afternoon to have one of his stitches looked at that had pulled open to see if it needed to be re-stitched. While the vet was looking him over, which took about 10 minutes she tried to sale me 4 other things. Below lays out what happened….

1. She looked in both his ears and said that one of his ears was a little dirty, but wasn’t bad. She suggested that I have a culture done on them. I told her “No” and that I would give them a good cleaning.

2. When I told her I would clean them myself, she tried to sell me some ear cleaner. I told her I already had some at home.

3. She looked at his teeth and suggested that in 6 months that I have his teeth cleaned because there was a little buildup of plaque.

4. She looked at the stitch that had pulled open and said it didn’t need to be re-stitched because the opening was so small. The opening was about ½ the size of a kernel of corn. She said she would write me a prescription for oral antibiotics, which I told her “No” and that I would use some Neosporin on the wound to help it heal. She said that would be fine, but just to apply it 3 times a day.

My question is how common it is for vets to try to “upsale” services and products? For example, it seems to me that she wouldn’t try to sale me probably a $100 worth of antibiotics if a $5 tube of Neosporin would do the job.

I understand it is a business, but there is a fine line between trying to make money and an outright attempt to gouge a customer. If I had done everything she had suggested I would have come out of there with a $500+ worth of services as opposed to a $40 office visit.

Thoughts?
From what I have seen.... if the vet owns the practice or it's part of a small veterinary practice, there is less "upselling." The minute you get to a corporate-owned vet, the upselling kicks in. And they can get a little nasty when you keep saying "no thank you."
 

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Perhaps I m naive but I don’t see it. Recently at the vet clinic for a test. An older couple with an old dog was counting thier money for 1 pill
Secretly I ask the vet to find a way and add it to my bill.
i m sure the upsell exists but not in my corner ( I don’t think)!
 

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Sadly this is a part of life not unlike what happens in many service industries. Marketing has become a significant part of my time honored profession which I define as getting people to buy products and services they don’t need.
 
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