I have a set auto ship. They have emailed me the last two shipments to say things are moving slow, and if I want it to arrive close to my normal delivery date, I should change the ship date. I did do that last month, but do not need to this time around—their proposed delivery date is fine for me.

Have you contacted them? They are responding to emails, but I think chat is disabled for now.

Meredith

 

Same here!!!

i have a set auto ship. They have emailed me the last two shipments to say things are moving slow, and if i want it to arrive close to my normal delivery date, i should change the ship date. I did do that last month, but do not need to this time around—their proposed delivery date is fine for me.

Have you contacted them? They are responding to emails, but i think chat is disabled for now.

Meredith

 

Not sure but I think Petco bought them out and things may change

 

My order took over a week to ship out. But was there 1 day after the email i got that it shipped. I did get a email after a few days to apologize that they are working hard to get orders out

 

Oops it’s PetSmart

 

How about any other online dog food suppliers

 

They are backed up because of Covid. I tripled up one order to make sure I had some stock then kept my Autoship schedule. They have been good communicating to me about shipment status.

 

I have ordered from Amazon a few times. The were prompt and competitively priced. The only issue was the packaging. They would put a 50# bag of dog food in a huge box with no packing. The bag and/or box would break during shipping and UPS would send notice it had returned the package to the seller. After the third or fourth time I went back to Chewy.

 

I have been a long time auto ship customer of Chewy. When the world went crazy they immediately contacted me to make sure my packages would arrive when needed by moving up the regular schedule. Yes, they have been bought by Petsmart, but actually seems like a good merger. The retailer will honor all sales and specials of the online outlet. Customer service has remained good.

 

Totally agree with this. They've had the same delivery issues as other suppliers. I get an autoship of food every 2 weeks. The first one was almost delayed too long but ever since, I have moved up my autoship to "ship" the same day that I receive a shipment. Right now, I have 9 bags on hand with more on the way.

 

Kindly wait it. may be it on the way

 

I too, have loved Chewy. The auto ship has worked with shipments to Texas, Kansas City, and Minnesota with just a phone call to adjust where I’ll be. I just hope it keeps up, I just get suspicious when I see corporate buyouts(daughter in consulting)

 

Same here with autoship and the emails detailing longer ship times. I think my most recent order took a week instead of 2 days.

I dont quite understand though. I work as a package handler for Fed Ex part time(Chewy ships Fed Ex) and we have not had any down time pertaining to COVID. Work has actually increased since everyone is purchasing online instead of going to stores in general. We all received an email acknowledging that we were essential when this whole thing started.

I think that delays are probably more so on the manufacturing/ warehousing side of things

 

Chewy was bought by Petsmart in 2017. Petsmart subsequently spun Chewy off with ownership transferring the the VC fund that owns Petsmart. In 2019 it went public.

So Chewy shares ownership with Petsmart but it isn't owned by Petsmart. There is no common management.

 

amazon isn't any better. I placed an order on April 20 and it hasn't even shipped yet. I, too, have autoship set up through Chewy. They notified me that shipments were taking 10-12 days to arrive.

 

Just got a email telling me about my auto ship date on May 11th. That it will be 7-10 days on the shipping from that day due to things being slow right now. so i just clicked order now to have around the 10th or so..
Last couple orders showed up 24hrs after getting my email telling me they have shipped..

 

Just checked my tracking and getting my 2 bags of Victor food today, right on time. I would be worried if shipping slows down and the food is in a hot truck for many days.

 

I decided to try a different food for one of the dogs. I ordered a bag of food on the 28th, last Tuesday, and got an email yesterday, May 3rd, that it had shipped and I received it today. When the order was placed, they sent me an email that orders are taking 7-10 days to be delivered. Mine arrived in 6.

 

My autoship was for yesterday and they shipped it today

 

We've had this problem.

 

My autoship was for yesterday and they shipped it today

 

I call in our orders, and to date have had absolutely no problems...........

 

My daughter works for Chewy. They had a huge influx of orders back a few weeks ago when this started. At one point they were 400,000 orders to process. Mandatory OT all around.

 

My auto ship has been on time.

 

Well fetchituppup......that might explain a slight delay!!! LOL I had no idea people were making a run on dog food to go with their toilet paper.

 

My chewy orders have taken a few days longer than usual but have always been accompanied by good communication and tracking. Chewy has gone above and beyond for me in the past and I don't mind cutting them some slack during this trying time. I've just adjusted my ordering to allow for a possible delay. None of this has been any sort of trouble for us and small inconvenience given the other issues going on...

 

I too received the emails saying things might be delayed, but mine arrived today right on time.