You might have a receiver problem. Have you reset it? Call them, I had a similar problem a couple years ago and the gave me a couple codes to use using the remote. It ended up my main receiver was screwed up and I had a new one the next day.

 

I know this isn't what you are asking but my experience with the installation technicians has been below average in some cases. They will refuse to fish a cable through a wall even if the building already has conduit in place for that very purpose, but they will be glad to drill a hole through your exterior wall and patch it with cauking. Not only that but they will drill the hole in your wall without your permission, and on the wishes of a tenant.

 

yes has been happening at my house and my fathers house. I am calling them my next day off pronto. Nothing more annoying then the tv freezing every other time I scroll through the guide.

 

If you have the opportunity switch to Fios or U-Verse which is also fiber optic service.

 

The dish might also be loose and has become misaligned.

 

mine has been freezing like crazy lately.....just locks up....ya go to rewind for a minute and end up going all the way to the beginning and scrolling the channel guide has been awful....not a huge deal but when ya pay alot for a service it should have no flaws...

 

You can try a red button re-boot. Do it twice, one right after the other.

 

I've tried all theses fixes along with staying on the phone with their tech for hours. They are very polite but never offer to replace boxes. Really thinking about switching to AT&T especially since they bought DTV.

 

switch to ATT and never look back. been on it for 3 years love it

 

seriously considering changing to AT&T Uverse for TV and Internet service

that's a no brainer where it is available

 

I have had DTV since 1987 and have been very happy with it. I have the protection plan so everything covered (even remotes) and no service fee if they have to come out. If I have to reset one of the receivers I was old to unplug it for a few seconds instead of pushing red reset button.

 

Yes.. I would switch if had the option

 

Don't know what internet service you have now but keep in mind that ATT residential service is very S-L-O-W unless you have a 50 Mbits type option which will be very $$ from ATT & you need to verify their resolution offering (i.e., is it truly HD).

 

This. I have DTV for television and ATT for internet. The internet SUCKS!
I do have the protection service with DTV and maybe that makes a difference. If they cant fix it on the phone they send me a new receiver the next day.

 

I left Colorado in 1986 for a new job, couldn't leave that state unless I had a way to watch my BRONCOS! Direct TV has been my only option, but I like their service regardless. Since we have been with them so long, they keep us in the newest technology equipment with no added cost, so that is a good perk. We also get a good discount on NFL games, compared to the new subscription prices.

 

If and of the cable providers carried Super Rugby and international rugby I might switch, but since only DTV has this and they have Sunday ticket I will stick with them. I have always had good service from them. I had television through two hurricanes until the power went out, and as soon as I fired up the generator I had tv again. My neighbors with cable didn't have it for weeks and even months.

 

there are 2 different ATT internet services just fyi. their regular and their uverse. i have uverse internet and tv which is fiber optic. i started at the highest option on internet and decided for the money i could slow things down. i eventually dropped 2 levels and haven't noticed a bit of change except the bill going down. its fast enough to stream netflix, online gaming, etc. i've got the U450 tv plan all HD, all movie channels, all sports etc. my rebates have all expired so right now i'm paying 193 for tv/internet. if you have ATT cell phone you can save even more. best thing to me is the channel layout. its the same channel here as it is anywhere else in the country. 602 is non hd espn, 1602 is hd espn. any channel just add 1000 to it and their the HD version

 

Att customer service is horrible!!!! Sat on hold the other day because they have jacked up my billing when trying to bundle my ATT service with direct TV.at 35 minutes I hung up. Going to try again today but not looking forward to the wait time to talk to some guy I can barely understand in a different country!!

 

10 years ago I bought my little patch of piece & quiet out in the tules. Only thing available here at that time was Direct TV and Directway for internet (later that name changed to Hughes.net). They started off bad and stayed that way. Free installation costs me $600. +, and I had to do most of the work. If there is a cloud in the sky, I'm out of business. I had their protection plan, when I had a problem, I would end up being on the phone with them for an hour or so, before they would schedule a tech visit, then that would be 3or 4 days of waiting for the tech. Happy, Happy, Happy, was the day I ditched them both. Dang, that felt good to let it out.

 

Just for the record, I called direct tv today about my issue and they said its happening all over and walked me through a step to where I sent information to there engineers and supposedly fixing the problem now. we will see. But it has been a occurring problem throughout there systems.