GARY
I have to call you out on this. I pre ordered in Mar. In April I talked to you and order a second BB four shooter. I said that I could wait til electronics were ready but you insisted they would be shipped as soon as they were ready. If I would have waited to order the second BB til Nov I would have the electronics not wondering where I stand in line.

 

Hi Tim,

We are shipping the new electronics with new units now. We sent out the units with old electronics at the time (as the new ones weren't ready) so you wouldn't have had to wait 6 months longer to own the unit, as well we're not charging you for the free upgrade. I do apologize if this was a route you didn't want to take.


As for everyone, please note:

When you call in, please leave a detailed message on my voicemail with your shipping address, name, email address, and CC number and XP date. I will be handling thousands of phone calls, and if you just leave me a message to call you back, it will take me a while to do so, whereas if you leave the message with the details on your order I'll be able to put it in right away and contact you via email to respond that we got your details.

Thank you very much for your cooperation.

Regards,

Gary

 

Gary just a question, why would we need to call this information in?? All the information that you are requesting has been provided when purchase made on your online store, that includes everything including CC And XP date?

When you call in, please leave a detailed message on my voicemail with your shipping address, name, email address, and CC number and XP date.

 

gary,

I sent this via email as well but I figured i would ask here as well. I forgot before I guess, will the new electronics work with motion or no? I cannot find it mentioned on the website or I am overlooking it somehow.

 

Gary, Why don't you just go down the list by date ? I am not going to leave a voicemail with my CC info. As a business that "values" their clients I would hope you would follow the procedures you said you would in the beginning.I think I ordered in February.Too long ago now.
Please PM me for my email address and phone #.
Thank you

Jeff Gruber

 

Hi Jeff,

As always, we are honoring that, and I am going down the list, but the list is extensive, and we're trying to get as many as possible. That being said, I can only make so many calls in a day and if I miss you guys if you're at work, I will leave a message, but you may not be able to get me back in the call line for a while. It is a way to save myself time and you guys order preference as well, as I can only return calls so often before we have to move on to the next one. I have over 1700 calls to make myself so it will take some time, this is just a way to speed up that process.

You can all also email me as well, that's always another option.

Jason, yes, and I replied to your email as well, and thank you again.

I look forward to getting all of this out for you.

Regards,

Gary

 

Hi Everyone,

Just to clear up the confusion here. I am calling people back for a number of reasons:

1. I want to make sure that we still have the correct contact information. We realize that this has taken quite some time to get out, and from the customers I've contacted so far, some have moved, or changed addresses. This is a step to making sure we're correct.

2. For security reasons, our store will not hold onto CC information for longer than 30 days. Therefore, any CC information that I would've had to any order placed before November 8th, I won't have, and will need to verify.

3. I want to make sure that customers know that their cards are going to be charged shortly, instead of surprising peoples' Credit Card statements.

4. In case anyone wants to add anything to their order, or some people have changed their order (purchased new BB 2nd hand, or sold to a friend, sold on RTF...etc) the order may have changed and I want to allow them the opportunity if necessary to change the order.

I hope this clears up any confusion, and as always please do leave comments and questions, it allows me to learn for future mistakes I hope I will not make.

 

Will you charge CC when the unit ships, or a period of time before the unit ships? If you are charging the CC a period of time before the unit ships, then how long in advance of shipping will you charge the CC ?

 

So...the distributors out there won't take any orders for bumper boy shooters at all. I requested to be just placed on back order and was refused. May I order from you directly? THe lead time for 2 x 12 shot bumper boy shooters with electronics?

 

Hi Jana,

I called, left a message. I have put 2 on hold for you right now, and I will try again tonight before I'm out of the office. I should be able to get those out to you before Christmas.

 

Has anyone received their upgrades, not associated with a new unit purchase ?

 

I talked to gary on the phone last week, I got an email saying they were gtting ready to ship. But I have not seen them yet.

 

Gary. I purchased two new transmitters and four new receivers back in February. One unit I'm sending to a friend in Scotland. He already has a two-shooter.

It's great that the units are finally being sent out but you impose 6 days notice on all of us to get the old units returned to you. That's an impossible task for my buddy in the U.K.

The BB system is fantastic and I've been with you since the begining. In fact, it's my dog Shodan that makes up your company logal. Once a company is up and running customer service becomes one of the most important aspects of any company. So what are you prepared to do for my buddy in Scotland?

 

I cut the following from the Bumper Boy web site. Why does this say thirty days to return the electronics and the email I recieved say six days?

Thanks,

Steve

Your credit card will be charged 30 days before delivery. Once your upgraded electronics are received, please send back your old Bumper Boy electronics within 30 days. If you neglect to send back your old electronics, your credit card will be charged the full cost ($210 - transmitter; $190 - receiver). Approximate delivery will be early April, 2011.

 

Any sightings of the elusive BB/hawx electronics? Ordered 2 DD's along with
electronics upgrade for old 4 shooter in January to train new pup.. received DD's in May.

Never worked correctly. Sent xmitter back for repairs. Still wouldn't sync up properly. Would either get no launch or 2 at same time. BB requested that I send in xmitter and both receivers. Sent back to BB in October. Nothing back as of today. BB has my money and my electronics --- all I have is two brand new usless DD's and one older 4 shooter sitting in my garage with NO (old or new) electronics. The only upside of the whole thing is that I have 4 very expensive training dummys.

BB graceously didn't charge my Credit Card until they shipped but they haven't worked properly since I have had the units. BB also graceously has allowed me to pay shipping both ways on my equipment fo their attempted repair/warranty work.

Pup is 14 months old and has probably seen the BB's work correctly 8-10 times. I have been hearing "shipping new electronics in 2 weeks" since original purchase. I did have a call from Gary last week confirming my CC # again for shipping costs on the upgrades, but haven't heard anything else.

Only wished I lived a little closer to their office.

 

This is why i made my own electronics till the new ones came out. I always thought they were in the US but when I got the call it said it was a british columbia number.

 

Mine are supposed to ship at the end of this week so we shall see...I'm exicted even though it's not prime time training season anymore

 

That is what i was told last week.

 

My card was charged today. They should ship just in time to sit at my office for a week while I am traveling.

 

Got my new electronics FEDX today. I am going to give them a try tomorrow.

 

Not just a myth, now to see if they work!!

 

I think I'm like number 730 on the list...

Did you or anyone get the Hawx control button?

 

I did and the collar also, unfortunately I am still at work, tomorrow morning will be the first time I will get a chance to play with the new toys so I will post up with my impressions then, the new units are smaller than the old ones

 

I always thought the original BB electronics were well thought out and reliable. The transmitter was safe and pretty easy to use, once you got used to it. The issues I am familiar with were never related to the electronics failing, or range issues, just the servos breaking and the connectors corroding. it will be interesting to see if these are a marked improvement.

@ Rob - once I get these puppies to their new homes, I will be ready to come train with you guys again and see the Hawx electronics in action.

 

Got an email fro BB yesterday that my upgrades have shipped. My order was placed 1/11/2011 order #132. Estimated delivery Thursday the 29th. Woo Hoo

 

Odd my order was 110 placed on 1/7/2011 and I have not gotten shipping confirmation yet...

I was hopeful now I am just getting irritated.

 

To all who have tried out the new electronics.... what do you think of them?
Were the worth the wait and the money?

john

 

Mine was shipped 12/23 and is supposed to arrive today, according to Fedex.

Order 255

 

WooHoo!!!^^^^ To you DoubleHaul I am actually glad I hear people are recieving them, but sadly Mine are no where to be found. December 2nd I was told mine would be shipping before Christmas, I verified all the info and have asked 2 times via email about shipping and I have had no response. I called today and went straight to Voicemail, hopefully I will get a call back.

 

Mine came on Saturday. Not sure of order # but it was placed last Feb.

What I don't like.....
1) The speaker placement is very bad. I notice that the new models have a accesory plate that elevates the speaker. I need to check on the avaliability for the upgrades.
2) I don't care for the bar that stabilizes the sound and power wire. The screws that hold the plate are so tight that I stripped one getting out.

What I like....
1) Two year warranty
2) Quicker charging and the ability to charge in the field
3) The ability to add a winger, or Merlin
4) programing is much easier esp for sound

Not sure about....
1) New transmitter there is a learning curve. I have to remember to switch the number on the gun.
2) Not sure I like having to remember to hit the reload button. Its just another thing to do and i have a hard enough time remembering to turn the unit on, cock, reload ect

In short I'm glad I went to the upgrade. i will check on the availability to move the speaker. With increse use hopefully i will remember to switch gun stations.

 

Box came today. Interesting that they sent two transmitters. Hopefully that is a mistake and I don't need both of them.

Looks like the thing will work like my TT releases (if I can ever get it put together right) so hopefully won't be too much trouble to use.

 

Was really looking forward to using the auto run feature but found out today that I have to order the auto run button to make it work. Another $50.00.

 

Could you expand on this, my order is still being processed. Didn't the promo say it came with autorun?